Return Challan for B2B Orders

Software Plan : Starter, Growth & Enterprise

Account Type : Seller Account

Inventory Type : Serialized & Non-Serialized

Feature description

You can now fetch the Return Challan for your B2B orders directly from the system. Return Challan provides a detailed summary of the items being returned, ensuring smooth and transparent return logistics between you and your buyers. The Return Challan helps in maintaining proper documentation for reverse shipments, enabling better compliance and inventory reconciliation.

Use Case

Scenario:
A wholesale eCommerce seller supplies apparel in bulk to multiple retail outlets across different cities. One of the retail clients initiates a return due to a mismatch in sizes and colors received.

Without Return Challan:
The seller receives the returned items without any formal documentation. This leads to confusion in identifying which items were returned, causes delays in inventory reconciliation, and creates disputes with the buyer over what was actually sent back.

With Return Challan:
The seller generates a Return Challan from the system as soon as the return is initiated. This challan includes a detailed list of products being returned, along with quantities, SKUs, and reason codes. It is shared with the buyer and attached to the return shipment.

Required Settings for this feature to work

1. Integration with Busy ERP
   
2. New B2B & STN module to be enabled

Workflow

Step 1: Create a shipped B2B order.

To learn how to create a B2B Order and its order processing, please click here.

Step 2: Once the order is shipped, go to the "Return" tab of the order and click on "Generate Return Challan".

Step 3: Mention the "Challan Details" and click "Submit".

Click "OK" to continue.

Step 4: Go to the "Export Section" to download the Return Challan.

A return challan and the e-way bill will be downloaded.

In a B2B invoice, there are two address fields: Bill To and Ship To.

• The Bill To address represents the dispatching location — the address from where the goods are being shipped.

• The Ship To address indicates the buyer’s location — where the goods are to be delivered.

However, in the case of a Return Challan, these addresses are reversed:

• The Ship To address from the original invoice becomes the Bill To address in the return challan.

• The Bill To address from the original invoice becomes the Ship To address in the return challan.
  

The Return Challan shown below is for illustration purposes only and does not represent an actual transaction.

Note:

If the order invoice value is ₹50,000 or more, the Return Challan details will be reflected on the eWay bill generated through the government portal.

For orders with an invoice value of less than ₹50,000, an eWay bill is not generated, and the return challan details will be available only in the Return Challan.

Download the Return Challan

Step 1: Go to the "Hamburger Menu" at the order details page.

Step 2: Click "Download Return Challan".

The return challan document will be downloaded. (The Return Challan shown below is for illustration purposes only and does not represent an actual transaction.)

Cancellation of Return Challan

Step 1: Go to the "Hamburger Menu" at the order details page.

Step 2: Click "Cancel Return Challan".

Note: 

Once a Return Challan is cancelled, it cannot be restored. You will need to create a new Return Challan and follow the complete process from the beginning.

FAQs

Q: Is the Return Challan feature supported for all ERPs?
A: Currently, the Return Challan feature is only supported for Busy ERP. Support for other ERPs will be added in future updates.

Other Related Articles

1. B2B Order Processing (New)
   
2. Creating STN order in Easyecom
   
3. Pick & Pack process for B2B orders in HHT
   

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