Returns: Quick Scan Flow

Software Plan: Starter

Account Type: Seller Account

Inventory Type: Serialized & Non-Serialized

Feature description

This feature introduces a streamlined return management system for EasyEcom users, particularly focusing on improving efficiency for Small and Medium-sized Businesses (SMBs). It aims to minimize the number of clicks and scans required during the return process, thereby saving sellers time and effort.

Use Case:

Scenario:
An Online Retailer receives a high volume of returns for electronics, including defective items, customer dissatisfaction, and incorrect orders.

Pre-condition:

The retailer receives a large shipment of returned clothing items.
Each item has a unique barcode.
The retailer has pre-defined return rules for common scenarios like "Customer Damaged," "Change of Mind," "Undelivered," and "Size Issue," each with corresponding inventory actions (e.g., "Damaged," "Lost," "Fraud").

Post-condition:

All returned items are processed efficiently and accurately.
The retailer's inventory is updated in real-time.
The seller saves significant time compared to manual entry, allowing them to focus on other aspects of their business.

Benefits:

Reduced Processing Time: Minimizes manual data entry and clicks, significantly speeding up the return process.
Improved Accuracy: Auto-population of order details and suggested return reasons reduces human error.
Increased Efficiency: Enables the retailer to handle large volumes of returns quickly and effectively.
Enhanced User Experience: Streamlined workflow and intuitive interface make the return process more enjoyable for the seller.

Workflow: Continuous Scan

Step 1: Go to Orders (main menu) > Returns & Replacements

Step 2: In the returns tab, choose the process as "Continuous Scan".

Choose the inventory type as "Good or Bad." The type will be chosen based on whether the product is QC pass or QC fail. Scan the entity using:

Reverse AWB
Forward AWB
Order Number

Scanning a forward AWB or Order Number marks the return for the entire order. Scanning a Reverse AWB allows for either partial or complete order returns, depending on how the reverse AWB is mapped with the order.

In continuous scan mode, the inventory type selection ("Good" or "Bad") applies to all items within an order. Selecting "Good" classifies every item in the order as good inventory, while selecting "Bad" classifies every item as bad inventory. There's no functionality in this mode to mark some items within an order as good and others as bad.

Step 3: Once scanned, the order details will be shown. Click on "Complete Return Job" to confirm the return.