Steps to Mark Returns in EasyEcom

Steps to Mark Returns in EasyEcom

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Software Plan: All
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Account Type: Seller Account
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Inventory Type: Serialized & Non-Serialized

Overview

This feature allows marking returns for orders manually from the Returns screen.
You can process returns at sub-order level or apply return details across multiple sub-orders in a single step. If sub-orders have different reverse AWB numbers, bulk selection will not apply. Each reverse AWB must be processed separately.

Workflow

Step 1:  Go to Orders (main menu) > Returns & Replacements


Step 2: Under 'Returns' tab, search for the order using available search criteria



Step 3: Enter the required details and click 'Search' to load the order

If Reason Master is not configured:
  1. Default Reason is selected manually
  2. Inventory status must be selected manually

If Reason Master is configured:

  1. Default Reason dropdown shows QC rejection reasons
  2. Inventory status is automatically assigned based on the selected reason
  3. Add to Inventory dropdown may not be visible

Step 4: Select the order to load all sub-orders.

Set the required details at the order level:
  1. Default Reason - Select the return reason from dropdown
  2. Add to Inventory - Select Inventory status
  3. Notes (optional)


Step 5: Apply to Multiple Sub-orders

Select the checkbox "Select All".
All eligible sub-orders will be updated with:
  1. Selected Reason
  2. Inventory Status
  3. Notes

Step 6: Update After Changes

If you change Reason, Status, or Notes after selecting "Select All":
  1. Uncheck the checkbox
  2. Select it again to apply updated values

Step 7: Modify Individual Sub-orders (Optional)

You can update any sub-order individually.
Changes made at row level apply only to that specific sub-order.
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Manual Processing allows:
Processing returns at sub-order level individually
Or applying return details across multiple sub-orders using order-level defaults

Step 8: Click "Mark As Return"

The selected sub-orders will be marked as returned.

Important Notes

  1. Bulk selection applies only to eligible sub-orders.
  2. Sub-orders already processed or returned will not be updated.
  3. If sub-orders have different reverse AWB numbers, they must be processed individually.

FAQs

Q1. Does “Select All” apply to all sub-orders in the order?
No. It applies only to eligible sub-orders that can be marked as return.
Sub-orders already processed or returned will not be affected.
Q2. Why are some sub-orders not getting updated after selecting “Select All”?
Those sub-orders are either:
  • Already marked as returned
  • Not eligible for return
Only eligible sub-orders are updated.
Q3. Why are my changes not updating after modifying reason or status?
After changing Reason, Status, or Notes:
  • Uncheck the “Select All” checkbox
  • Select it again
This is required to apply updated values.
Q4. Can I update only one sub-order instead of all?
Yes.
You can modify any sub-order individually.
 Changes apply only to that specific sub-order.
Q5. Why is the “Add to Inventory” dropdown not visible?
This happens when Reason Master is configured.
In this case:
  • Inventory status is automatically assigned based on selected reason
  • Manual selection is not required
Q6. Why can’t I apply bulk return on some orders?
If sub-orders have different reverse AWB numbers,
 bulk selection will not apply.
Each sub-order must be processed individually.
Q7. Can I use both bulk and individual updates together?
Yes.
You can:
  • Apply bulk values using “Select All”
  • Then modify specific sub-orders individually
  1. Returns: Quick Scan Flow
  2. How to Create Pending Returns?
  3. Mark Return via Gate Entry and QC Process

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