Steps to Mark Returns in EasyEcom
Software Plan: All
Account Type: Seller Account
Inventory Type: Serialized & Non-Serialized
Overview
This feature allows marking returns for orders manually from the Returns screen.
You can process returns at sub-order level or apply return details across multiple sub-orders in a
single step. If sub-orders have different reverse AWB numbers, bulk selection will not
apply. Each reverse AWB must be processed separately.
Workflow
Step 1: Go to Orders (main menu) > Returns & Replacements
Step 2: Under 'Returns' tab, search for the order using available search
criteria
Step 3: Enter the required details and click 'Search' to load the order
If Reason Master is not configured:
Default Reason & Inventory status must be selected manually
If Reason Master is configured:
- Default Reason dropdown shows QC rejection reasons.
- Inventory status is automatically assigned based on the selected reason.
- Add to Inventory dropdown may not be visible
Step 4: Select the order to load all sub-orders
Set the required details at the order level:
- Default Reason - Select the return reason from dropdown
- Add to Inventory - Select Inventory status
- Notes (optional)
Step 5: Apply to Multiple Sub-orders
Select the checkbox "Select All".
All eligible sub-orders will be updated with:
Selected Reason, Inventory Status & Notes (if there)
Step 6: Update After Changes
If you change Reason, Status, or Notes after selecting "Select All":
Uncheck the checkbox & Select it again to apply updated values
Step 7: Modify Individual Sub-orders (Optional)
You can update any sub-order individually.
Note: Changes made at row level apply only to that specific sub-order.
Step 8: Click "Mark As Return"
The selected sub-orders will be marked as returned.
Important Notes
Bulk selection applies only to eligible sub-orders.
Sub-orders already processed or returned will not be updated.
If sub-orders have different reverse AWB numbers, they must be processed individually.
FAQs
Q1. Does “Select All” apply to all sub-orders in the order?
No. It applies only to eligible sub-orders that can be marked as return.
Manual Processing allows:
- Processing returns at sub-order level individually
Or applying return details across multiple sub-orders using order-level defaults
Sub-orders already processed or returned will not be affected.
Q2. Why are some sub-orders not getting updated after selecting “Select All”?
Those sub-orders are either:
Already marked as returned
Not eligible for return
Only eligible sub-orders are updated.
Q3. Why are my changes not updating after modifying reason or status?
After changing Reason, Status, or Notes:
Uncheck the “Select All” checkbox
Select it again
This is required to apply updated values.
Q4. Can I update only one sub-order instead of all?
Yes.
You can modify any sub-order individually.
Changes apply only to that specific sub-order.
Q5. Why is the “Add to Inventory” dropdown not visible?
This happens when Reason Master is configured.
In this case:
Inventory status is automatically assigned based on selected reason
Manual selection is not required
Q6. Why can’t I apply bulk return on some orders?
If sub-orders have different reverse AWB numbers,
bulk selection will not apply.
Each sub-order must be processed individually.
Q7. Can I use both bulk and individual updates together?
Yes.
You can:
Apply bulk values using “Select All”
Then modify specific sub-orders individually