Steps to Mark Returns in EasyEcom

Software Plan: All

Account Type: Seller Account

Inventory Type: Serialized & Non-Serialized

Overview

This feature allows marking returns for orders manually from the Returns screen. You can process returns at sub-order level or apply return details across multiple sub-orders in a single step. If sub-orders have different reverse AWB numbers, bulk selection will not apply. Each reverse AWB must be processed separately.

Workflow

Step 1: Go to Orders (main menu) > Returns & Replacements

Step 2: Under 'Returns' tab, search for the order using available search criteria

Step 3: Enter the required details and click 'Search' to load the order

If Reason Master is not configured:

Default Reason & Inventory status must be selected manually

If Reason Master is configured:

1. Default Reason dropdown shows QC rejection reasons.
   
2. Inventory status is automatically assigned based on the selected reason.
   
3. Add to Inventory dropdown may not be visible
   

Step 4: Select the order to load all sub-orders

Set the required details at the order level:

1. Default Reason - Select the return reason from dropdown
   
2. Add to Inventory - Select Inventory status
   
3. Notes (optional)
   

Step 5: Apply to Multiple Sub-orders

Select the checkbox "Select All".

All eligible sub-orders will be updated with: Selected Reason, Inventory Status & Notes (if there)

Step 6: Update After Changes

If you change Reason, Status, or Notes after selecting "Select All":

Uncheck the checkbox & Select it again to apply updated values

Step 7: Modify Individual Sub-orders (Optional)

You can update any sub-order individually.

Note: Changes made at row level apply only to that specific sub-order.

Step 8: Click "Mark As Return"

The selected sub-orders will be marked as returned. 

Important Notes

Bulk selection applies only to eligible sub-orders.

Sub-orders already processed or returned will not be updated.

If sub-orders have different reverse AWB numbers, they must be processed individually.

FAQs

Q1. Does “Select All” apply to all sub-orders in the order?

No. It applies only to eligible sub-orders that can be marked as return.

Manual Processing allows:

- Processing returns at sub-order level individually Or applying return details across multiple sub-orders using order-level defaults Sub-orders already processed or returned will not be affected.

Q2. Why are some sub-orders not getting updated after selecting “Select All”?

Those sub-orders are either: Already marked as returned Not eligible for return Only eligible sub-orders are updated.

Q3. Why are my changes not updating after modifying reason or status?

After changing Reason, Status, or Notes: Uncheck the “Select All” checkbox Select it again This is required to apply updated values.

Q4. Can I update only one sub-order instead of all?

Yes. You can modify any sub-order individually. Changes apply only to that specific sub-order.

Q5. Why is the “Add to Inventory” dropdown not visible?

This happens when Reason Master is configured. In this case: Inventory status is automatically assigned based on selected reason Manual selection is not required

Q6. Why can’t I apply bulk return on some orders?

If sub-orders have different reverse AWB numbers, bulk selection will not apply. Each sub-order must be processed individually.

Q7. Can I use both bulk and individual updates together?

Yes. You can: Apply bulk values using “Select All” Then modify specific sub-orders individually

Video

Other Related Articles

1. Returns: Quick Scan Flow
   
2. How to Create Pending Returns?
   
3. Mark Return via Gate Entry and QC Process

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