How to Create Pending Returns?

Software Plan: Startup, Growth & Enterprise

Account Type: Seller Account

Inventory Type: Serialized & Non-Serialized

Feature description

The "Pending Returns" feature allows businesses to manage anticipated returns that have not yet been physically delivered to the warehouse. This functionality ensures that all expected returns are documented and tracked efficiently, facilitating better inventory management and customer service.

Create Pending Return

Step 1: Click on the (+) icon. Select "Create Pending Return"

Step 2: Download the template.

Step 3: Fill in the mandatory columns in the sheet.

Order Number	Order ID for which the return is initiated
Parent SKU	Parent SKU of a Simple Product or Combo Product
Child SKU	Child SKU if it belongs to any Combo, else mention the same as Parent SKU
Return Quantity	Quantity to be returned
Return Initiated Date	The date on which the return was initiated (DD-MM-YYYY)
Return Reason	Reason for the return
Return Type	Choose the return type as "Customer" or "Courier"
Return AWB	Airway bill number for the return
Return Carrier Name	Name of return shipping carrier
Return Id	Marketplace Reference identifier if any (optional)
Marketplace Return Date	Date of return from the marketplace (optional)

Step 4: Upload the file and click on Submit

Click OK to finalize

Go to Import Section to view the file status

After you've successfully uploaded the file, your pending return will appear on your order. Check your order details and navigate to the "Return" tab.

OR

Step 1: Go to Order Details > Return Tab (1) > Choose Initiate Return option (2) > Select the Return Reason (3) > Select the suborder (4) > Mention the Return Quantity (5) > Click on Initiate Return (6)