HHT - Putaway - Returns Putaway

HHT - Putaway - Returns Putaway

Software Plan : Growth & Enterprise
Account Type : Seller Account & Aggregator 3PL
Inventory Type : Serialized & Non-Serialized

Overview

The Returns PutAway process is the final step in handling returned items in the warehouse. Once a product is returned—either by the customer or due to failed delivery—it undergoes a series of quality checks and is then eligible to be reintegrated into the inventory. The Returns PutAway feature enables warehouse staff to assign such returned items to their designated bins efficiently and accurately.
PutAway can be done using both web and Android devices. In this article, we will discuss how to use the Returns putaway feature using an Android device.

Use Case

Scenario:
An e-commerce seller receives a return from a customer who ordered a pair of shoes but requested a return due to size mismatch.
How the Returns Put-Away Feature Helps:
  1. Return Received at Warehouse:
    The returned product arrives at the seller’s warehouse. A warehouse associate logs the return in the system.
  2. QC Performed:
    The item undergoes a quality check to ensure it’s in sellable condition, no damage, tags intact, and original packaging preserved.
  3. Return Approved:
    Once approved, the system updates the inventory status from "Returned - Awaiting QC" to "Return Approved for Put-Away."
  4. Putaway Initiated:
    Using the Returns Putaway feature, the associate is guided to store the returned item in a designated bin based on the applicable put-away logic. For QC-failed inventory, the system displays a suggested Bin based on the applicable Inventory Status and bin-suggestion logic.
  5. Inventory Sync:
    The inventory gets updated in real-time across the seller's backend system and connected marketplaces (like Amazon, Flipkart, etc.), making the product available for resale.

Backend Settings Required

"continuousPutAwaySetting": 1
This setting enables the continuous scan mode for serialized accounts.

"DirectedBinSuggestion": 1
This setting enables Bin Suggestion for Putaway.

"QcFailPutAway": 1
This setting enables Putaway for QC-failed inventory.

"newPutAwayAndroid": 1
This setting enables QC Fail Putaway on Android devices.

Please contact the EasyEcom Support Team to enable the required settings.

Return Putaway Flowchart


Workflow

Step 1: Go to Android > For Putaway > Returns Putaway





Step 2: Select the SKU you want to putaway

For Non- Serialized Account

Step 1: Scan SKU/EAN/QR



Step 2: After the SKU is scanned
Info
If the Bin Suggestion is ON, the system will directly route you to the Batch Selection Page and then ask you to scan the suggested Bin.
For QC-failed inventory, the suggested Bin is based on the applicable Inventory Status and bin-suggestion logic.
Only Bad Zone bins are allowed for QC-failed inventory; Good Zone bins cannot be used.



Once the bin is scanned, the return putaway will be completed.


Info
If the Bin Suggestion is OFF, the system will ask you to scan the Bin first and then route you to the Batch Selection Page.
Step 3: Scan the Bin


Select the Batch Code and slide right to complete the Putaway


Once the details are entered, the return putaway will be completed.

















Serialized Account (with Continuous Scan)

NotesFor serialized accounts, continuous scanning will be turned on if the feature is enabled at the backend.
This functionality enables you to consecutively scan all serials designated for placement in a single bin.
Step 1: Scan the Bin
Info
If Bin Suggestion is enabled, the system displays a suggested Bin for Putaway.
For QC-failed inventory, the suggested Bin is based on the applicable Inventory Status and bin-suggestion logic.
Only Bad Zone bins are allowed for QC-failed inventory; Good Zone bins cannot be used.

Step 2: Scan the Serial


Step 3: After the serial is scanned, the return putaway will instantly complete.

Serialized Account (without Continuous Scan)

Step 1: Scan the Serial



Step 2: Scan the Bin

Info
If the Bin Suggestion setting is ON, the system displays a suggested Bin for Putaway.
For QC-failed inventory, the suggested Bin is based on the applicable Inventory Status and bin-suggestion logic.
Only Bad Zone bins are allowed for QC-failed inventory; Good Zone bins cannot be used.

If the Bin Suggestion setting is OFF


Step 3: Once the bin is scanned, the return putaway will instantly complete. 


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