HHT - Putaway - Returns Putaway

Software Plan : Growth & Enterprise

Account Type : Seller Account & Aggregator 3PL

Inventory Type : Serialized & Non-Serialized

Feature Description

The Returns PutAway process is the final step in handling returned items in the warehouse. Once a product is returned—either by the customer or due to failed delivery—it undergoes a series of quality checks and is then eligible to be reintegrated into the inventory. The Returns PutAway feature enables warehouse staff to assign such returned items to their designated bins efficiently and accurately.

PutAway can be done using both web and Android devices. In this article, we will discuss how to use the Returns putaway feature using an Android device.

Use Case

Scenario:
An e-commerce seller receives a return from a customer who ordered a pair of shoes but requested a return due to size mismatch.

How the Returns Put-Away Feature Helps:

Return Received at Warehouse:
The returned product arrives at the seller’s warehouse. A warehouse associate logs the return in the system.
QC Performed:
The item undergoes a quality check to ensure it’s in sellable condition—no damage, tags intact, and original packaging preserved.
Return Approved:
Once approved, the system updates the inventory status from "Returned - Awaiting QC" to "Return Approved for Put-Away."
Put-Away Initiated:
Using the Returns Put-Away feature, the associate is guided to store the item in a specific bin based on the product category, SKU, or predefined put-away logic.
Inventory Sync:
The inventory gets updated in real-time across the seller's backend system and connected marketplaces (like Amazon, Flipkart, etc.), making the product available for resale.

Required Settings for this feature to work

Settings to be done from the backend

1. "continuousPutAwaySetting": 1

This setting will enable the continuous scan mode for serialized accounts

2. "DirectedBinSuggestion":"1"

This setting will enable the Bin Suggestion for Putaway

Please contact the Easyecom Support Team to enable the Continuous Scan mode.

Return Putaway Flowchart

Workflow

Step 1: Go to Android> For Putaway> Returns Putaway

Step 2: Select the SKU you want to putaway

For Non- Serialized Account

Step 1: Scan SKU/EAN/QR

Step 2: After the SKU is scanned,

If the Bin suggestion is ON, the system will directly route you to the Batch Selection Page and then ask you to scan the Bin

Once the bin is scanned, the return putaway will be completed.

If the Bin suggestion if OFF, the system will ask you to scan the Bin first and then route you to the Batch Selection Page.

Step 3: Scan the Bin

Select the Batch Code and slide right to complete the Putaway

Once the details are entered, the return putaway will be completed.

Serialized Account (with Continuous Scan)

For serialized accounts, continuous scanning will be turned on if the feature is enabled at the backend.
This functionality enables you to consecutively scan all serials designated for placement in a single bin.

Step 1: Scan the Bin