B2C Order Processing – Individual Orders

B2C Order Processing – Individual Orders

Software Plan : All
Account Type : Seller Account & Aggregator 3PL
Inventory Type : Serialised and Non-Serialized

Description

This article documents the end-to-end processing of individual B2C orders in Easyecom, starting from order availability in the system and ending at pickup manifest generation.

Use Case

Use this process when:

  1. Orders are processed one by one
  2. Orders are not grouped into batches
  3. Orders need to be confirmed, labelled, and dispatched individually

Prerequisites

Before starting order processing, ensure the following:
  1. Sales channel is integrated and active
  2. Product/SKU is created along with dimensions (LBH) and weight.
  3. Tax rates are configured for the product
  4. Inventory is available and SKU is mapped to the channel

❗  If inventory is not available, the order will be visible under:

Orders → New Orders → Failed Orders

Workflow

Step 1: Order Creation & Initial Status

Orders are created/imported in Easyecom via:
  • Marketplace integration
  • Storefront integration
  • Manual creation
  • Import Wizard

After creation, the order appears under one of the following paths:

1. Failed Orders

Navigation:
Menu → Orders → New Orders → Failed Orders

This happens when:

  • Inventory is not available


2. Ready to Confirm

Navigation:
Menu → Orders → New Orders → Ready to Confirm

This happens when:

  • Inventory is available

  • Tax configuration is complete

  • Product/SKU mapping is done

Additional validations before confirmation:

  • For Mobile phones, IMEI number is required to be entered

  • For Tagloop-enabled orders, Tagloop number is required to be entered

  • If Packing Material Activation setting is enabled on the New Orders Page, packaging materials must be configured beforehand.

To know more about Packaging Materials, click here


Shipping Provider Assignment (Before Confirmation)

Use Case

  • Warehouse wants to assign a shipping provider before confirming the order or printing labels.

System Restriction

  • Shipping provider can be assigned only when inventory is assigned to all sub-orders (order items).

  • If any item does not have inventory assigned, carrier assignment is blocked.

  • Confirm Without Inventory setting can override this restriction.

Step 2: Order Confirmation

From Ready to Confirm:

  1. Select the order

  2. Click Confirm


After confirmation:

  • Order status changes to Confirmed


Step 3: Print Labels

Once the order is confirmed, further processing is required to print labels.

Navigation:
Menu → Orders → Print Labels

Print Label – Order Failure Scenarios

  1. QC Check setting is enabled under Sync Channel Settings

  2. E-invoice / E-way bill not generated (Busy / GSTHero users)

  3. Invalid customer mobile number

  4. Package dimensions incomplete

  5. No AWB available for the pincode

  6. Shipping provider manually unassigned

  7. Assignment error from carriers

Once the order is confirmed, the labels will be Ready to Print

Actions available:

  • Print Label

  • Print Invoice

  • Print Labels & Invoices


  1. Select the order

  2. Click Print Label & Invoice

Label and invoice files are generated via export jobs.

Navigation:
Menu → Exports → Jobs

Step 4: Mark RTD (Ready to Dispatch)

After label printing:

  1. Select the printed order

  2. Click Mark RTD

Order moves under Ready to Dispatch

Navigation:
Menu → Orders → Ready to Dispatch


Step 5: Generate Pickup Manifest

This step is common across individual and batch-wise order processing.

Navigation:
Menu → Orders → Generate Pickup Manifest

Steps:

1. Create Manifest Batch


2. Select Marketplace & Carrier (For 3PL aggregators, client selection is also required)


3. Add Shipments to the Manifest:
  1. Manually: by Scanning Tracking/AWB Number (OR)

  1. in Bulk, by Clicking + icon

4. Select Shipments and Click on Add to Manifest



5. When all Shipments have been added, click on Generate Manifest on the button of the page



6. After generating the Manifest, it will be available under Exports Job.

FAQs

Q1. Why is the Print Label option disabled?
The order is not yet confirmed.

Q2. Why can’t I mark an order as Ready to Dispatch?
Labels must be printed before marking RTD.

Video



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