Overview

The Packing Station is used to verify and pack products before shipment. Depending on the configured workflow, users can scan products, capture packing material (if enabled), generate shipment documents, and prepare orders for dispatch.

When the Allow Splitting at Packing Station backend configuration is enabled, eligible orders can be partially processed using the Force Split option. In this workflow, carrier assignment, AWB generation, shipping label generation, and invoice document generation are performed during Packing Station processing instead of immediately after order confirmation.

This article explains how to process B2C orders using Order Batches and the Packing Station until the order reaches the Ready to Dispatch stage.

Important

• Force Split is available only when Allow Splitting at Packing Station is enabled and the channel supports order splitting.
• For 3PL accounts, E-Invoice and E-Way Bill, Pigeon Hole, and Prefetch are not handled as part of this functionality.
• Batch Code Tracking is available only when the corresponding configuration is enabled.
• The Packing Material window is displayed only when Packing Material Activation is configured for the Packing Station.
• The behavior of the Packing Material window depends on the configured Packaging Material Usage Type.
  

Prerequisites

Before processing B2C orders using Order Batches and the Packing Station, ensure the following configurations are enabled or configured as applicable:

• Batch Order Processing Mode – Enables B2C order processing through Order Batches.
  
• Activate Auto Picker Assignment (Optional) – Automatically assigns newly created picklists to logged-in pickers in a round-robin sequence.
  
• Activate Packing Station at B2C – Enables the Packing Station workflow for B2C orders.
• Enable Batch Code Tracking at Packing Station (Optional) – Enables inventory batch selection during packing.
• Packing Material Activation (If applicable) – Configure where packing material should be captured.
• Packaging Material Usage Type (If Packing Material Activation is set to Packing Station) – Select Single Packaging Material or Multiple Packaging Materials based on your packing process.
• Allow Splitting at Packing Station (Backend Configuration) – Enables the Force Split option during Packing Station processing.

Workflow

Step 1: Navigate to Orders > Order Batches

The Order Batches page is used to create batches and process multiple B2C orders together.

Step 2: Create a Batch

A new batch is created and displayed under Order Batches & Picklists.

Step 3: Add Orders to Batch

1. Select the required order(s) and click Add to Batch.
2. The selected orders are added to the batch.

Step 4: Open the Batch

Click the Batch ID of the required batch to open the Batch Processing page.

The Batch Processing page displays orders into different stages of processing.

The available sections are:

• Unconfirmed – Orders that are yet to be confirmed.
• Print – Confirmed orders that are ready for Packing Station processing.
• Ready to Dispatch – Orders that have completed the packing process and are ready for dispatch.
• Failed – Orders that require user action before processing can continue.
  

Picker Assignment

When Auto Picker Assignment (Settings > Other Settings) is enabled, the system automatically assigns the picklist to a logged-in picker in a round-robin sequence. If no picker is available, the picklist remains unassigned.

Pickers logged in through Web or Android are considered available for automatic assignment. A picker is removed from the assignment queue when they no longer have an active session.

The assigned picker is displayed in the Picker field against the picklist. The picker can also be assigned or changed manually from the Picker dropdown.

Packer and Packing Station

Step 5: Confirm Orders

1. Open the required batch by clicking the Batch ID.
2. Select the order(s) to be processed and click Confirm.
3. After confirmation, the order moves to the Print tab, from where it can be processed through the Packing Station.
   

System Behavior

The system behavior after confirming an order depends on whether the Allow Splitting at Packing Station backend configuration is enabled.

1. Default Packing Station Workflow

1. If Allow Splitting at Packing Station is not enabled, the order follows the existing Packing Station workflow.

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2. Force Split Workflow

If Allow Splitting at Packing Station is enabled and the marketplace supports order splitting:

• The order moves to the Print tab.
• An Invoice Number is assigned to the order.
• Carrier is not assigned.
• No courier partner API call is made.
• AWB Number is not generated.
• Shipping Label is not generated.
• Invoice document is not generated.
• E-Invoice and E-Way Bill are not generated.

These activities are completed during Packing Station processing after:

• all items are scanned, or
• a Force Split is performed.
  

Important: This behavior applies only when Allow Splitting at Packing Station is enabled and the marketplace supports order splitting.

Step 6: Process Orders at the Packing Station

From the Print tab, click Packing Station.

For Packing Station configuration and management, refer to the Packing Station: Configuration and Order Processing KB.

Select Packing Station (if created & enabled)

If the user changes their previously selected Packing Station, the system displays a confirmation message showing the previously active Packing Station and the newly selected Packing Station.

To confirm the change:

1. Select I Agree.
2. Click Proceed.

To cancel the change, click Close.

Scan Products

Scan the product using any one of the following identifiers, depending on the inventory configuration:

• SKU
• Product EAN
• Serial Number

Once scanning begins, additional options may become available depending on the enabled configurations.

Force Split

When the Allow Splitting at Packing Station backend configuration is enabled and the order is eligible for splitting, the Force Split option becomes available after scanning begins.

Click Force Split to process the scanned quantity and split the remaining unscanned quantity into a separate order for further processing.

System Behavior

When Force Split is performed:

• The scanned quantity continues with the current packing station process.
• The remaining unscanned quantity is split for further processing.
• If Packing Material Activation is enabled for the Packing Station, the Packing Material window is displayed before the packing process continues.

The order then continues with the remaining Packing Station workflow.

Completing the Packing Process

After the packing process is completed, the system performs the remaining shipment activities.

System Behavior

For the completed shipment, the system:

• Assigns the carrier.
• Calls the configured courier partner.
• Generates the AWB Number.
• Generates the Shipping Label.
• Generates the Invoice document.
• Generates the E-Invoice and E-Way Bill for Seller Accounts, where applicable.
• Prints the generated documents according to the configured printer settings.
• Moves the shipment to the Ready to Dispatch tab.

Note: E-Invoice and E-Way Bill generation as part of this workflow is applicable to Seller Accounts. This behavior is not applicable to 3PL accounts.

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