Cross Locations Return Handling

Cross Locations Return Handling

Info
Software Plan : Growth & Enterprise

Account Type : Seller Account & Aggregator 3PL

Inventory Type : Serialized & Non-Serialized

Feature Description:

The Cross Location Return Handling feature allows sellers to accept returns for orders that were originally dispatched from one warehouse (WH) but are physically returned to another warehouse. This functionality enhances operational flexibility and improves customer service, ensuring that returns are managed seamlessly even when they are received at a different location.



Workflow:

Step 1: Configuring Return Location.

  1. Go to go to location master >> Configure Return location >> Enter the token ID of Return location>> Click on Create return location.




  1. The user will also have an option to delete the created return location. Please note that system not allow user to delete the return location if it mapped to any location.

Step 2:   Map the return location against Dispatch Location.



  1. By default, the mapped return warehouse will be ‘Self’ location i.e., the dispatch location and the return location will be same. This will be pre-filled by default.
  2. The configuration and mapping of return location can only be done from the Primary account.

      (Note: Multi return location cannot be mapped to a single dispatch location. But a Single return location can be mapped to a multiple dispatch locations.)


Step 3: Populating Return location Address as a Return Address in Shipping labels. 

  1. During order processing, the mapped return location address is sent as the return address in the carrier shipping request.
  2. If the shipping label is generated by EasyEcom, the return warehouse address will also be displayed on the shipping label. 

Step 4: Pending return creation and Return Marking.
  1. If the return is initiated for an order, either RTO or Customer return, it will be returned back to return location.
  2. In such case, the order shipped from dispatch location will be visible in both return location as well as the dispatch location.
  3. On physical return delivery of the order, user can search the order from the return location as mark it as return complete.


  1. On successful marking of return, the following steps takes place in the backend-
    1. The system verifies if the order was shipped from the same or a different warehouse.
    2. If the dispatch location and return location is different, then Credit Note is being generated against the Order in the dispatch location.
    3. An internal stock transfer order (STN) from the source/dispatched WH to the returned WH is automatically generated, along with a GRN being done in the returned WH.
    4. The auto-generated STN will have an order number format: Auto PO RO-STN-AC123.
    5. E-Invoice if applicable, will be auto-generated by the system.
Step-5: Putaway Process

  1. Go to Inventory tab >> Putaway >> Return >> then SKU will be visible >> then select BIN to allocate this Inventory to warehouse/location.

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