How to Update IMEI for B2C Orders

How to Update IMEI for B2C Orders

Software Plan: All
Account Type: Seller Account, Aggregator & 3PL
Inventory Type: Serialized & Non-Serialized

Overview

For B2C orders for which IMEI is enabled, the required IMEI must be updated before the order can be confirmed or added to a batch.

This article explains how to enable IMEI, update IMEI for individual and batch-wise orders, and add IMEI in bulk.

For the complete individual B2C order-processing workflow, refer to B2C Order Processing - Individual Orders.
For the complete batch-wise B2C order-processing workflow, refer to Order Batches & Packing Station for B2C Orders.

Use Case

Use this process when a B2C order contains a product for which IMEI entry is required in EasyEcom.

  • Individual orders: Update the IMEI before confirming the order.
  • Batch-wise orders: Update the IMEI before adding the order to a batch.
  • Failed Orders: Update the IMEI before the order is confirmed.
  • Multiple orders: Use Bulk Insert IMEI to enter IMEI numbers for eligible orders

Workflow

Enable IMEI for Orders

  1. Go to Masters → Category Master.
  2. Locate the required category.
  3. Click Action → Enable IMEI in orders.


Once enabled, IMEI entry is required for applicable orders containing products under the category.

The order cannot be confirmed or added to a batch until the required IMEI is updated.

Update IMEI for an Individual Order

  1. Go to Orders → New Orders → Ready to Confirm.
    Note: You can also update the IMEI for an order under Failed Orders, before it's confirmed.

  2. Locate the required order.
  3. Click Update IMEI against the order.


  1. Enter the IMEI number in the IMEI No. field.
  2. For multiple IMEI numbers, enter them as comma-separated values.
  3. Save the IMEI.

Result: The updated IMEI is displayed against the order.


Important: If you try to confirm the order without updating the required IMEI, the system displays:
“Cannot process order as imei of some of the orders are not updated”

Update IMEI for Batch-wise Orders

IMEI-enabled orders can also be processed through Order Batches.

  1. Create/open the required batch and click Add Orders.


  2. Select the order you want to add
  3. Ensure the required IMEI is updated.
  4. Click Add to Batch.
    Note: If the required IMEI is not updated, the order cannot be added to the batch and the system displays the validation message:
    Cannot process order as imei of some of the orders are not updated.


Continue the remaining batch-processing steps using Order Batches & Packing Station for B2C orders

Bulk Insert IMEI

Use Bulk Insert IMEI to enter IMEI numbers for eligible orders from the New Orders page.

  1. Go to Orders → New Orders.
  2. Click the hamburger menu.
  3. Select Bulk Insert IMEI.


  1. The system displays orders eligible for IMEI entry.
  2. Click Insert IMEI for the required order.
  3. Enter the IMEI number.
  4. Click Submit.

FAQs

1. Why can't I confirm an order even after entering the IMEI?
 Ensure the required IMEI has been saved against the order. An IMEI-enabled order cannot be confirmed until the required IMEI is updated.

2. Why can't I add an order to a batch?
 If the order requires an IMEI and the required IMEI has not been updated, the order cannot be added to the batch. Update the IMEI and try adding the order again.

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