Create B2C Replacement Orders in Bulk

Create B2C Replacement Orders in Bulk

Software Plan: Startup, Growth & Enterprise 
Account Type: Seller Account
Inventory Type: Serialized & Non-Serialized

Overview

This feature allows users to create B2C replacement orders in bulk using a CSV file. Each row in the CSV creates one replacement order against a given order.

When to Use This Feature

Use this when replacement orders need to be created in bulk instead of creating them individually from the Order Details page.

Prerequisites

  • Order Status must be Shipped
  • Suborder Number must be entered with prefix ( ` )

Workflow

Go to:

  • Click (+) icon
  • Select Add B2C Replacement Orders in Bulk


Step 1: Download Template

  • Click on Download Template


Step 2: Fill the CSV File

Enter the required details:

FieldDescription
Reference CodeOrder ID
Suborder NumberSuborder ID with ` prefix
SKUSKU to replace
Replacement QuantityQuantity
Payment ModeCOD / Prepaid


Step 3: Upload CSV File

  • Click Upload CSV File
  • Select the prepared file
  • Click Submit

To check status, click 'View Imports' to view file processing status


Replacement Rules

  • Replacement is allowed only once per suborder
  • Once a replacement is created (even partial), the same suborder cannot be used again
  • For orders with multiple suborder, each suborder must be added as a separate row

Replacement Order Creation

A new replacement order is created after processing.

Order Number:
  1. Ends with _R  
  2. If created on a replacement order, another _R is added  
Example:
  1. First replacement → ORD123_R  
  2. Second replacement → ORD123_R_R  
Original Order ID shows the order against which the replacement is created.


Order Notes

  • Open the Original order & go to Notes tab
  • Entry is created for replacement order creation


FAQs

Q1. What should be entered in Reference Code?
Order ID against which replacement is created

Q2. What happens if Payment Mode is not provided?
Treated as Prepaid

Q3. Can I create multiple replacements for the same suborder?
No. Only one replacement can be created per suborder, even if quantity is remaining.

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