Advance Order Search

Software Plan: Starter, Growth & Enterprise

Account Type: Seller Account & Aggregator 3PL

Inventory Type: Serialized & Non-Serialized

Feature description

This feature enables sellers to efficiently retrieve order details for multiple unscanned shipments provided by a courier partner during pickup. By inputting a list of order numbers or tracking numbers, the system provides a consolidated view of the corresponding order information. This streamlines the process of verifying and managing shipments that were not initially scanned, ensuring accuracy and expediting resolution.

Use Case

Scenario:

"FashionHub," an online clothing retailer, experiences a high volume of daily shipments. During a recent pickup, a courier partner informs the warehouse staff that a set of orders, due to time constraints, were not scanned into their handheld device. The courier provides a list of these unscanned order numbers to FashionHub's warehouse team. FashionHub needs to quickly retrieve the details of these orders to verify shipment and to address potential discrepancies.

Problem:

Manually searching for each order individually would be time-consuming and prone to errors.

Lack of scanned data creates uncertainty about the status and details of these shipments.

Delays in resolving this issue could lead to customer inquiries and potential delivery issues.

Solution: Implementing the Advanced Order Search Feature

FashionHub implements the "Advanced Order Search" feature within their warehouse management system.

How it works:

Courier Arrival: When a courier partner arrives for pickups, the staff can immediately access the Advance Order Search feature
Quick Search: The warehouse staff enters the list of unscanned order numbers provided by the courier partner into the system's search interface.
Instant Retrieval: The system instantly retrieves the corresponding order details, including the customer's name, package location within the warehouse, etc.
Verification: The courier can quickly verify the information and locate the correct package for pickup.

Benefits:

Faster Pickups: Courier partners can complete pickups significantly faster, reducing wait times and improving overall efficiency.
Reduced Errors: The automated search eliminates the risk of manual errors, ensuring accurate pickups.
Improved Courier Satisfaction: Courier partners appreciate the convenience and efficiency of the new system, leading to stronger partnerships.
Enhanced Warehouse Efficiency: Warehouse staff can focus on other tasks, as the pickup process becomes more streamlined.
Improved Customer Experience: Faster pickups contribute to quicker deliveries, enhancing the overall customer experience.

Workflow

Step 1: Click on the "Magnifine Glass" as shown in the image below.

Step 2: Click "Entity."

Step 3: Choose the entity with which you wish to search the order/orders— Order Number or AWB Number

Step 4: To search the order details using the order number, choose "Order Number" and mention the order ID. You can search the details of multiple orders by mentioning your order numbers separated by a new line. Now click "Submit".

On this page, you can search a maximum of 500 orders at a time, and the orders can be in any status.

Step 5: Click OK to continue.

Step 6: You shall now be able to see the details of the order/orders.

Step 7: To search the order details using the AWB/Tracking number, choose "AWB Number" and mention the AWB Number. You can search the details of multiple orders by mentioning the AWB numbers separated by a new line. Now click "Submit".

On this page, you can search a maximum of 500 AWBs at a time, and to search by AWB number, the orders must have a printed label, as the AWB number needs to be assigned to those orders.

Step 8: Click OK to continue.