Omni Channel Orders Hopping

Omni Channel Orders Hopping

What is Hopping?
Hopping refers to a feature that enables store staff to accept or reject any order. Once rejected, the item will hop on to another store.

Hopping enables a brand to Improve customer experience by increasing fulfillment rate & SLA.

Based on the routing logic hopping is done on the Store level.

In this article, we will learn about-
  1. How to create a store in EasyEcom?
  2. How to set the order hopping limit and the order hopping time for a channel?
  3. How to hop orders in EasyEcom?

How to create a store in EasyEcom?
Step 1- Navigate to the toggle menu >> Masters>>Location master>>Create New Location



Step 2- Fill in the asterisk (*) marked details and select "Store" in the location type dropdown.


Step-3 Save location
The location is successfully created and can be viewed by clicking the meatball menu on the top right corner of the screen.

How to set the order hopping limit and the order hopping wait time on the Channel level?
While integrating the channel the following details should be filled in
  1. Order hopping limit- Total number of hopping process that needs to be allowed for an order.
  2. Order hopping wait time- Max time (in hours) to be allocated to a single store for orders to be auto-rejected automatically.
To view the updated data -
Navigate to account settings>>sync channels>>set order hopping limit and order hoping wait time


Note: For Marketplace-controlled hopping, the data is not editable. Marketplace provides these details of order hopping limit and order hopping wait time at the time of Integration.

Following are the steps to hop orders in EasyEcom.
Hop orders are visible in the QC failed section of the New order page 
Step 1- Navigate to the toggle menu>>Order>>New Orders>>QC Failed Orders.
Step 2- Select the order and take action on the acceptance and rejection of the order.

Accept Order-
To accept the order, select the order and click "Accept order", and the order will move to the "Ready to Confirm" tab. Following this, the order is processed as per the existing process of the location/store.

Reject Order-
To reject the order, click on "Reject Order", select the reason/message of rejection and submit by clicking the "Reject Order" button.


The rejected order is hopped again, excluding the current store from where it has been denied.

The same process should be followed in the next assigned store. 

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