FAQ Order Processing

FAQ Order Processing

1. Do I need to add dimensions manually?
You should add dimensions manually.  You can give the dimensions in Product Master and then the dimensions will be auto picked.

2. From where does EasyEcom fetch the returned data? 
In the toggle menu, navigate to “Reports>>Returns Report” to find the returns data. 

3. How to mark a pending return as completed? 
In the toggle menu navigate to “Orders>>Returns & Replacements” 
Select the search criteria from the drop-down options and click on the “Search” button. 


Then select the return, provide sellers reason, add inventory quantity number and then click on “Mark as completed”

4.While order processing do I have to input the dimensions manually or is automatically detected?
For single item orders, dimensions are based on the product master. For multiple items order, you will have to enter inputs manually. EasyEcom can define a default dimension if needed for multiple items orders.

5. What is Packing station used for? 
Packing station ensures that your order processing is correct.

6. What happens if I mark a product as Mark RTD?
Once you mark a product as “Mark RTD” a pickup will be generated for your website orders.

7.How will the courier partner know that the product has to be picked up?
For your website orders mark the product as RTD. The marking criteria for marketplace orders can either be based on time slot or TAT. Once you have marked the product as RTD for website orders or fulfilled the marketplace’s marking criteria the courier partner will pick-up your order. 

8. How do I process orders in Batches? 
To order processes in Batch it is mandatory to activate the Batch Order Processing Mode. Once you have activated it follow the process mentioned here.
To know how-to activate batch order processing mode please click here. 

9. How to find history of orders that are shipped?
In the toggle menu, click on the “Orders” option to view the dispatch history page. 

10. How do I generate labels and invoices for my website orders?
Please refer to this article to generate labels and invoices for website orders. 

11. Will EasyEcom's name be visible on labels and invoices? 
If you don’t want EasyEcom’s branding to be shown in invoice, you can disable it from “Account Settings>>Other Settings”



Please scroll down and click on “Disable EasyEcom Branding from Invoice” option. 

12. What happens if someone processes orders directly from the Flipkart Smart Panel? 
If you directly process orders from the panel it will not be visible in EasyEcom. If you import this order it will be auto synced and will be visible in EasyEcom. 


13. List of scanners and printers compatible with EasyEcom.
Please refer to this article to know which barcode scanners, barcode printer and label printers are compatible with EasyEcom.

14. How can I troubleshoot an order that is not imported into EasyEcom?
Before raising an Order Import Jira issue, check the following:
  1. Check whether the channel status is Active or Inactive.
  2. Check the Unmapped Listings tab to verify whether the order's SKU is in unmapped status.
  3. Check whether the order has been processed directly from the channel. 
15. Why are orders in Pending status for a long time after confirmation?
This can happen for the following reasons:
  1. If the channel was externally added, Orders Active must be enabled in Sync Channels. If it is disabled, the order will not be confirmed.
  2. If the order date is more than 3 months old, the order will not be confirmed through the regular flow and requires backend handling.
The order-level checkbox can remain disabled in the following cases:
  1. Packing Material Selection is enabled on the New Orders page, but packing material is not selected and Box Recommendation is disabled.
  2. The Payment Mode is 6.
  3. Tax Rate is required.
  4. Confirm Without Inventory is disabled and the order is not assigned.
  5. IMEI is required, but Packaging Material is not set for the order.
For process orders, also check whether packing material has been assigned and whether order_ready_to_confirmed is set to true.
17. Can I unbatch an order after its items have been picked?
Yes. Orders can be unbatched even after the items have been picked if the Restrict Order Unbatch After Picking setting is disabled.
18. Can the same SKU be added to a B2B order with different prices?
Yes. The same SKU can be added to a B2B order with different prices when Auto Assign Inventory for B2B Order at Order Import is enabled.
19. What is Packaging Material Usage Type at the Packing Station?
The Packaging Material Usage Type setting determines whether a single or multiple packaging materials are used per order.
  • Single Packaging Material: The system automatically submits the order after the packaging material is scanned.
  • Multiple Packaging Materials: The system requires manual submission after all packaging materials are scanned.
21. Why is there a delay in adding orders to a batch when Wave Configuration is enabled?
There can be multiple reasons:
  1. Batch Order Processing Mode must be enabled. Repeatedly enabling/disabling this setting can cause a delay in batch creation.
  2. Batch creation does not happen outside the warehouse's working hours or working days.
  3. Orders in Unassigned or Partially Assigned status are not added to the batch.
  4. Orders in QC Failed status are not added to the batch.
  5. If the order's Available Date is later than the current wave generation time, the order is not added to the batch.
  6. If Prefetch is enabled but unsuccessful for an order, the order is not added to the batch.
23. Why are re-routed orders created?
Re-routed orders are created when an order has already been confirmed and is then routed to another warehouse.
Since the invoice number has already been generated at confirmation, moving the same order to another warehouse can cause an invoice-series mismatch in the routed warehouse and an invoice-number gap in the original warehouse.
Therefore, EasyEcom cancels the original order, renames it as a re-routed order, and creates a fresh order with the same properties in the warehouse to which it is routed.
22. How is the handover date and time captured for B2C orders?
EasyEcom provides an option to capture the handover date and time from Dispatch History. Once captured, the handover date and time are displayed in the Sales Report. If it is not captured, the value remains blank.
24. How is the handover date and time captured for B2C orders?
EasyEcom provides an option to capture the handover date and time through Dispatch History.
Once captured, the handover date and time are displayed in the Sales Report. If it is not captured, the value remains blank.
25. Which report can be used to view serial numbers dispatched against a B2B order?
Use the B2B Packing List Report to view the serial numbers dispatched against a B2B order.