B2B Return Gate Entry - Customer Based

B2B Return Gate Entry - Customer Based

Software Plan:  Growth
Account Type:  Seller Account & 3PL
Inventory Type:  Serialised and Non-Serialized

Overview

B2B Return Gate Entry (Customer Based) is used to create a Gate Entry against a B2B customer and link it to an existing Return Business Order.

When a Return Business Order exists for the selected customer, its Reference Number can be selected while creating the Gate Entry. This links the Gate Entry to that Return Business Order for the receiving process.

After the Gate Entry is created, box IDs are generated and can be scanned before proceeding with the GRN process for the linked Return Business Order.

When to Use This Feature

Use this flow when Gate Entry is enabled for receiving a Return Business Order and the Gate Entry needs to be linked to the return before GRN processing.

Prerequisites

Before creating the Gate Entry:

  • The B2B customer must be available in the system.
  • A Return Business Order must already exist for the customer if you want to link the Gate Entry to a specific Return Business Order.

Workflow

Step 1: Create Gate Entry

  1. Go to: Inventory > Gate Entry
  2. Click 'Create Gate Entry'

  1. Select 'B2B Return Gate Entry'
  1. On the Choose Customer or Invoice screen, select Customer.

Step 2: Enter Gate Entry Details

  1. Select the required Customer Name.
  2. If a Return Business Order is available for the selected customer, its Reference Number will be available under Reference Number.
  3. Select the required Reference Number to link the Gate Entry to that Return Business Order.
  4. Enter the remaining required Gate Entry details and click Create.


Note: If a Reference Number is selected, the Gate Entry is linked to that specific Return Business Order.

Step 3: Scan the Return Boxes

After the Gate Entry is created:

  • A Gate Entry ID is generated.
  • Box barcodes are generated based on the number of boxes entered during Gate Entry creation.

Click the Action icon against the Gate Entry and select Start Scanning. Scan the generated Box IDs in Return Dock Management.




Next Step

After completing the Gate Entry process, proceed with the GRN process for the linked Return Business Order.

If a Gate Entry is linked to the Return Business Order, Box ID scanning is available during the GRN process.

FAQs

1. Is B2B Return Gate Entry mandatory for processing a Return Business Order?
If Gate Entry is enabled, it is mandatory to complete the Gate Entry process before proceeding with the Return Business Order receiving flow.
2. Why is the required Return Business Order not visible in the Reference Number dropdown?
The Reference Number dropdown shows pending Return Business Orders associated with the selected customer. Ensure that the correct customer is selected and the required pending Return Business Order exists for that customer.

Video



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