FAQ
FAQ Training
1. How many days are required in completing the onboarding training? We give sellers 2 training sessions during the onboarding process. These sessions can be scheduled as per their convenience. 2.How can I contact EasyEcom during the onboarding ...
FAQ Order Processing
1. Do I need to add dimensions manually? You should add dimensions manually. You can give the dimensions in Product Master and then the dimensions will be auto picked. 2. From where does EasyEcom fetch the returned data? In the toggle menu, ...
FAQ Channel Integration
1. Does EasyEcom have integrations with Nykaa and Limeroad? Yes EasyEcom has integrations with Nykaa and Limeroad. 2. Does EasyEcom integrate with Easyship and Selfship? Yes we can integrate with Easyship and Selfship. 3. Does EasyEcom have ...
FAQ Warehouse Management
1. How many warehouses can I add? There is no limit, you can add as many warehouses you want in the Growth pack and Enterprise pack. However, please note that you can not add warehouses in the Starter pack. 2. How to add multiple warehouses? In ...
FAQ Other ERPs
1. How does EasyEcom integrate with SAP? We have both API and file-based integration with SAP. We support integration with SAP B1 and SAP ECC versions. SAP Integration includes: - inventory order integration -payment integration -Invoice level ...
FAQ Tally Related
What data will be synced with Tally? Your payments, credit notes and invoices will be synced with Tally. Can I push data into Tally monthly? Yes. Data can be pushed into Tally according to your demand. Is ERP sync automatic or manual? We provide ...
FAQ Shipping
1. Is there a list of EasyEcom’s Shipping Integrations? We integrate with all major courier partners. We also integrate with ship aggregators like ShipRocket, VamaShip etc. Please visit our Shipping Integrations page to get a complete list. 2. What ...
FAQ Inventory
1. Can I add my manufacturing unit as a vendor in Vendor Master. Also can I raise Purchase Orders to my factory from EasyEcom? Yes you can raise Purchase Orders to your factory from EasyEcom. However, please note you will not be able to manage raw ...
FAQ Masters
1. If I create a product in Product Master, does it reflect across all marketplaces? No it doesn’t reflect across all marketplaces. 2. How to set taxes at different levels? You can set tax at three levels: Company level, Category level and SKU ...
FAQ Account Settings
What are custom fields in other settings? Custom field allows users to add attributes in their product specifications. In EasyEcom there are two custom fields option: Order Field and Product Field. If you select “Order field”, the field attributes ...
Updating Portal Password in EasyEcom
Step 1:- Go to Account Settings. Step 2:- Click on add channels & select the marketplace that you want to change the password. Step 3:- Click on the pencil icon besides the password option, a pop-up will raise and shows to enter admin password ...
Extracting Sales Data from EasyEcom
Step 1:- After logging in EasyEcom panel, kindly go to Dashboard → Sales details page. Step 2:- Select the criteria, if you want the data to be extracted on “Order date” or “Invoice date” basis. Step 3:- Select the warehouse and date range for which ...
How to change EasyEcom Credentials
Step 1: Navigate to Account Settings. Step 2: Select the Change Credentials and Update the new Email and Password.
General Questions
1. Reasons for failed orders? If a product inventory or tax rate is not updated, the order is being reflected in failed orders for that particular product. 2. How to update product attributes especially images? Product attributes can be updated from ...
How to handle the case when someone is switching one SKU from FBA to merchant fulfilled
Sellers who frequently switch SKU from FBA to merchant need to manually update inventory from EasyEcom Panel after the conversion. This is because Amazon does not provide any API for us to know without a manual intervention. Step 1: Go to Inventory ...
Updating Tax rate in Bulk for SKU's
Step 1:- Login to EasyEcom panel. Step 2:- Navigate to Masters -> Tax Master. Step 3:- Select a drop down option shown in the picture and click on CREATE NEW option to create a new tax rule. Step 4:- Type the rule name. Step 5:- Select a price ...
Activating Portal Sync via EasyEcom
Please follow the below mentioned process to sync your channel listing with EasyEcom Step 1: On the dashboard, click on the “Three dots aka meatball menu” Step 2: Click on the “Account Settings” option Once you click on the meatball menu, you will ...