What is order holding and why is it needed?
If the warehouse does not want to process an order for a certain amount of time, they can put the order on hold.
Orders that have holds applied are not processed for shipping until the required information is verified or the issues are resolved and the holds are released from the orders.
Sometimes, you might not be able to verify the customer's address or the payment method might fail authorization. In such situations, you can place the order on hold until the issue is resolved and the order can be processed for fulfillment. Holds can be applied on orders for a variety of reasons, such as address verification, payment method confirmation or authorization, verification of credit limit, and fraud checks.
How to hold an order in EasyEcom?
Orders can only be put on hold before generating the manifest.
Step 1: Go to any order > click on the hamburger menu > hold order
Step 2: Enter the reason and click on hold order
Step 3: Once the order is ready to be processed further, you can unhold the order.
Go to that order > Unhold order
Note: The status of the order will change accordingly.
For example, the order was in "Assigned" status. After putting the order on hold, the status will become "On hold". Once the order is unheld, the status will change back to its original state i.e. "Assigned".
Where to find the orders on hold?
The orders which are on hold can be viewed from the dashboard and in the order aging report-
Order aging report:
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