Prefetch Settings In Easyecom
Software Plan: Startup, Growth & Enterprise
Account Type: Seller Account, Aggregator Account, 3PL Account
Inventory Type: Non-Serialized & Serialized
Overview
Prefetch Settings allows fetching in advance the invoices and shipping labels for marketplace orders, reducing processing delays and supporting SLA adherence.
Prefetch execution is controlled using day-wise scheduling with defined time slots and holiday handling.
Label Generation Timing
Standard Behavior: Labels are generated after the user confirms the physical picking process.
Prefetch Settings Behavior: Invoices and labels are generated in advance, before order confirmation.
Use Case
Scenario:
An e-commerce platform integrates with multiple marketplaces (e.g., Amazon, Flipkart) to expand its reach and sales. However, some marketplaces have longer processing times for generating invoices and shipping labels, which can delay order fulfilment and negatively impact customer satisfaction.
Problem:
- Delayed Order Processing: A slower generation of invoices and labels can lead to delays in order processing and shipping.
- Missed SLAs: Delayed order fulfilment can result in missed service level agreements (SLAs) with customers.
- Reduced Customer Satisfaction: Late shipments and delivery delays can negatively impact customer satisfaction and brand reputation.
Solution:
By implementing Prefetch Settings, the e-commerce platform can proactively fetch invoices and shipping labels for orders placed on these marketplaces, significantly reducing processing time and improving overall efficiency.
How Prefetch Settings Helps:
1. Faster Order Processing: The platform automatically fetches required documents as soon as an order is placed, eliminating the need to wait for marketplace generation.
2. Improved SLA Compliance: By streamlining the order processing workflow, the platform can more consistently meet SLAs.
3. Enhanced Customer Experience: Faster order processing and shipping lead to improved customer satisfaction and loyalty.
4. Increased Operational Efficiency: Automating the document fetching process reduces manual effort and minimizes human error.
Specific Benefits:
- Reduced Order Processing Time: Orders can be processed and shipped faster, leading to quicker delivery times.
- Improved Customer Satisfaction: Timely order fulfillment enhances customer satisfaction and loyalty.
- Enhanced Operational Efficiency: Automating the process reduces manual effort and streamlines workflows.
- Increased Sales: Faster order processing can lead to increased sales and revenue.
By leveraging Prefetch Settings, the e-commerce platform can optimize its operations, improve customer experience, and gain a competitive edge in the marketplace.
When to Use This Feature
- When invoice or label generation causes delays impacting SLA timelines
- When operations run in defined working hours
Workflow
Step 1: Go to Account Settings > Other Settings
Step 2: Select Prefetch Settings
Step 3: Select Marketplace
Use Eraser to remove the entire prefetch configuration for the selected marketplace and SLA.Step 4: Select SLA
Step 5: Enable or disable Prefetch for the selected marketplace
Use the toggle available for the marketplace
- Enabled → Prefetch is active for this marketplace
- Disabled → Prefetch will not run for this marketplace
Step 6: Click Configure
Step 7: Configure day-wise timings
- Select a day (Monday–Sunday)
- Enable/disable the day
- Expand the day to configure timings
- Holiday settings can be configured from the same screen (right-side section)
Step 8: Add time slots
- Enter Start Time and End Time
- Add multiple time slots if required
- Use “Copy above timings to all days” if needed. This option copies the configured timings of the current day to all days
Step 9: Click Update Settings
Use + New MP to configure additional marketplacesDay-wise Prefetch Scheduling
- Prefetch timings are configured per day (Monday–Sunday)
- Each day can be enabled or disabled independently
- Multiple time slots can be defined per day
- Prefetch runs only within configured time slots
Holiday Handling
- Prefetch is disabled on national holidays by default
- Users can enable prefetch for specific holidays if required
Prefetch Execution Logic
Prefetch runs only when:
- The day is enabled
- At least one valid time slot is configured
- Current time falls within a configured time slot
- Prefetch execution is restricted to configured time slots only
Prefetch does not run when:
- The day is disabled
- No time slots are configured
- Current time is outside configured slots
- It is a national holiday (unless enabled manually)
B2C E-Invoice Handling During Prefetch
Prerequisite: Enable the following settings for the applicable channel under Account Settings → Sync Channels:
- Generate E-Invoice for B2B Order
- Generate E-Waybill for B2B Order
- If E-Invoice is generated successfully during Prefetch, the order moves directly to Ready to Confirm.
- If E-Invoice generation fails, the order moves to Failed Orders in the New Orders page and the error is displayed.
- The E-Invoice can be regenerated from the available option.
- If E-Invoice is not generated, QC Confirm, Mark QC Pass, or Bulk QC Confirm displays an error that Prefetch is not completed and E-Invoice must be generated.
- After successful E-Invoice generation, the order moves to Ready to Confirm.
B2C E-Way Bill Handling During Prefetch
When Prefetch is enabled for a B2C order, the order is handled based on its invoice value.
Invoice Value Greater Than ₹50,000
- The order is shown under Failed Orders in the New Orders page after AWB/Invoice generation
- An error is displayed indicating that the E-Way Bill has not been generated.
- The hamburger menu can be used to generate the E-Way Bill.
- After the E-Way Bill is generated successfully, the order automatically moves to the Ready to Confirm tab.
Invoice Value Less Than ₹50,000
- The order is shown directly under the Ready to Confirm tab of the New Orders page.
If the E-Way Bill has not been generated for an applicable order, Prefetch is not completed for that order. The E-Way Bill must be generated successfully for the order to move to Ready to Confirm.
System Validation Rules
- Time ranges should not overlap
- Start time must be earlier than end time
- At least one time range is required to enable a day
Prefetch Supported Marketplaces
Note: Existing prefetch configurations are applied across all days by default