Marking return in EasyEcom

Marking return in EasyEcom

Your order may sometimes be returned by the customers. In such cases, you can easily mark returned orders in the system. If your returned inventory has passed quality check the system will directly add it to the final inventory count and list it on your sales channels.  

Please follow the below-mentioned process to mark returns in EasyEcom when you have received the returned inventory at your warehouse.


Step1: Enter “Order ID”

Enter your returned order’s  Order ID in the “Search Orders” bar and then select the “Order Number like” option.


Step 2:  Click on “Return”

Once you click on it you will be redirected to the order details page. 




Here click on “Return”. 

Step 3: Provide necessary details


If you have already received the returned goods from your customer select the “Confirm Return” option. 

If your customer has only notified you about the return, select “Initiate Return”. 


Set return data and select return reason from the drop-down options. 


Select the SKU that is returned and edit the inventory count in the “QC Pass”, “Damaged”, “Fraud” or “Repair” fields based on the return reason. 


You can also upload an image of the returned goods for your team's reference. 

Now click on the “Return Selected” button.

Once you have marked order return, assign shelves to the returned inventory items. To assign shelves, navigate to "Inventory>>Shelving" and select the "Return" tab.  




All the QC passed returned inventory items that are assigned to a shelf will be automatically added to the final inventory count and listed across sales channels. 


If you edit the inventory count in the Damaged, Fraud, or Repair column the inventory will not be added to the total inventory count that is listed on sales channels.  You can also track all the goods that have returned due to damage by downloading the inventory report. 



You have now successfully marked a return in EasyEcom.




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