Mark Orders as Handed Over to the Carrier Partner

Mark Orders as Handed Over to the Carrier Partner

Overview

In many cases, a manifest is generated before the carrier partner actually collects the shipments.
The Handover process helps you update Easyecom once the carrier partner has physically picked up the shipments from your warehouse.
You can mark all shipments in a manifest as handed over or mark only specific shipments, depending on what was collected by the carrier partner.
Once a shipment is marked as handed over, the shipment status is updated accordingly and the handover time is recorded in the system.

When to Use This Feature

Use this feature when:
  • A manifest has already been generated.
  • The carrier partner has arrived for pickup.
  • Some or all shipments in the manifest have been collected.
  • You want to update Easyecom with the actual pickup status.
This feature is available only for Self-Ship orders.

Workflow

Step 1: Open Dispatch History

Navigate to: Orders > Dispatch History


Step 2: Select the Manifest Date Range

  1. Select the date range for which the manifest was generated.

  2. Click Submit.

Idea
The Queue Manifest Report provides shipment-level details for a manifest and can be used to verify which orders were included in the manifest.


Step 3: Open the Required Manifest

Locate the required manifest and click Start Handover.

The system opens the handover screen and displays all shipments available in that manifest.


Step 5: Select the Shipments That Have Been Picked Up

You can use either of the following methods:

Mark specific shipments

Use the AWB search option or manually select the required shipments and move them for handover.

Mark most shipments in the manifest

If the carrier partner has collected most shipments, move only the shipments that were not picked up and mark the remaining shipments as handed over.
This helps reduce manual effort when working with large manifests.

Step 6: Complete the Handover

  1. Select the shipments to be marked as handed over.

  2. Click Mark above as handed over.

  3. Confirm the action.

The selected shipments are updated as handed over.



Verify the Handover Status

Open the order and navigate to the Tracking tab.

The shipment status is displayed as HandOver after the handover is completed.


FAQs

1. Can I hand over only some shipments from a manifest?
Yes. You can mark only the shipments that were collected by the carrier partner.
2. Can I complete handover later?
Yes. Manifest generation and physical pickup do not have to happen at the same time.
3. Where can I verify the handover status?
Open the order and check the Tracking tab.
4. What happens if only part of the manifest is picked up?
Only the selected shipments are marked as handed over. The remaining shipments continue to stay pending handover.
5. How can I verify when a shipment was handed over?
Apart from the order tracking page, the handover timestamp is also available in the Sales Detail Report for reporting and reconciliation purposes.
6. Why are some shipments still pending after handover?
Only the shipments selected during the handover process are marked as handed over. Any shipments that were not selected remain pending and can be handed over later.

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