How to Edit Customer Details including Address and Phone No. in an order

How to Edit Customer Details including Address and Phone No. in an order

You may sometimes have to edit your order details like Customer Name, Address, Pincode. 

To edit these details please follow the below-mentioned process.


Step 1: In the toggle menu, navigate to “Orders>>Returns & Replacements”



Step 2: Enter Order ID 

Now select Search Criteria: “Order Number” from the drop-down options, and then enter the Order Number. 

Now click on the “Search” button.




Please note that only orders in the “New Order” Stage can be edited. 

Step 3: Click on “Suborder Number”

Now click on the “Suborder Number”. 


Step 4: Edit Customer’s Shipping Address Details

Once you click on it, you will be navigated to the Order Overview page. 



Here click on the “Ship To” edit icon. 

Once you click on it Customer’s Shipping Address pop-up will be visible on your screen. 



To edit your Customer Details, first click on the “Edit” button. 

Then make the required changes and then click on the “ Submit” button. 




You have now successfully edited Customer Details in your order. 


    • Related Articles

    • Edit and Lock a Lot

      Step 1: In the toggle menu, navigate to Inventory >> Lot Locking & Edit Step 2: Scan/Search the Lot (Batch) The following fields will be visible on the screen Field Name Description Batch Code Name of the lot/batch SKU SKU present in the lot Mfg.Date ...
    • B2B Order Processing (New)

      Software Plan : Growth & Enterprise Account Type : Seller Account & Aggregator 3PL Inventory Type : Serialized & Non-Serialized Feature description Easyecom announces a significant upgrade to its B2B order processing platform, prioritizing enhanced ...
    • Order routing to different warehouses

      What is Order routing? Order routing is the process of routing orders to different warehouses based on your preference. This ensures that customer orders are fulfilled in the shortest time possible while incurring the minimum shipping cost. Your ...
    • B2B Order Processing

      EasyEcom enables you to seamlessly process bulk orders of multiple wholesale customers  from a single dashboard.  In this guide, we have explained the step-by-step process for processing B2B orders.  Step 1: In the toggle menu, navigate to “Orders >> ...
    • Initiate Order Return in EasyEcom

      Initiate order return process is required if you are only notified by your customers that they want to return the products.  Please follow the step-by-step process mentioned below to initiate order return.  Step 1: Select “Return” tab On the Order ...