Integrating Dubai Customs with EasyEcom

Integrating Dubai Customs with EasyEcom

The Dubai Customs integration allows you to configure Dubai Customs as a channel in EasyEcom.

Prerequisites

  • Settings → Address → Country must be set to United Arab Emirates (UAE).
  • Settings → Company Information → Currency must be set to AED. (mandatory)
  • If the Country or Currency is not set as required, contact the EasyEcom Support team to have it updated.

Workflow

Step 1: Open Add Channels

Go to: Settings → Add Channels

Step 2: Select Dubai Customs

Select Dubai Customs from the available marketplaces.

Step 3: Enter Channel Details

Enter the following details:
  1. Ecommerce Actual Seller
  2. Ecommerce Business Code
Info
The credentials required for these fields will be provided by the RFS (Reliance Freight Systems) team.


Create Products Automatically is available as an optional setting. Enable it if required.

Step 4: Add Channel

Click Add Channel to complete the channel setup.

Dubai Customs Order Status

The Dubai Customs filters are available under the following tabs:
  1. Ready To Print
  2. Printed
  3. RTD
The following Dubai Customs status filters are available:
  1. In Progress
  2. Error
The Dubai Customs filter is available only for 3PL locations. For Seller accounts, contact the EasyEcom Support team if the filter is required.

Completed Returns

The Dubai Customs filter is also available under:
Orders → Shipped Orders → Completed Returns

Retry Orders

The Retry On Dubai Customs option is available only for orders under the Error filter.
  1. Open the Error filter.
  2. Select the required order.
  3. Open the order actions menu.
  4. Click Retry On Dubai Customs.