Disputed Returns Dashboard

Disputed Returns Dashboard

The disputed return dashboard helps to track down all the orders which are on return disputed status.

How to navigate to the dashboard:

Go to the navigation menu > reconciliations >disputed return dashboard

Dashboard:



A) Select the date range and channel for which you want to see the return orders.

B) Select the dispute reason:

There are five dispute reasons which you can select: 



1. Return not delivered:
The orders which have been delivered as per the marketplace but have not yet been marked as returned in EasyEcom will be shown under this status.

2. QC Fail return:
The orders which have been marked as returned in EasyEcom but are in QC fail status will be shown under this status.

3. Pending return > 15/30/45 days:
This will display the orders for which the return is initiated but has not been received (not marked as returned in EasyEcom) for more than 15/30/45 days.

C) Submit: Once you click on submit, you will be able to see the orders.

Each row is expandable which allows you to view additional details of the order.



You can download the above data in an Excel file from the "Download CSV Report" option-


D) Action buttons:



You can record the claims from the marketplace and mark the order as resolved-

1. Mark resolved: 
If you think there is no issue with the order or the claim has already been received, you can mark such order as resolved. Once you mark it as resolved, that order will not be shown on the dashboard anymore.

2. Record claim ID: 
If you have raised the claim from the marketplace, you can enter those details under this section. You can also attach the supporting documents for the claim-



Once you upload the files and save it, you can refer to those uploaded attachments from the "Order ref material" section-


    • Related Articles

    • How to view EasyEcom Dashboard ?

      To help you keep your business information on tips and enhance business decision-making, the upgraded dashboard gives you a quick overview of daily operations, high-selling products, and system alerts, if any. Here’s all that the dashboard ...

    • EasyEcom Dashboard

      Dashboard: Tag: This tag represents the percentage change in the value as compared to yesterday's value. A red tag means a decrease in value and a green tag means an increase in value. Explanation of the cards: Today's Gross Revenue- This card shows ...

    • HHT - Pending returns

      STEP 1: To mark pending returns via the app, first click on “Pending returns” STEP 2: Select the criteria based on which you want to mark the order as return & search the product STEP 3: Mark products as good, damaged, repaired, or fraud as per your ...

    • HHT - Putaway - Returns Putaway

      Putaway can be done using both web and android devices. In this article, we will discuss how to use Returns putaway feature using android device. Go to android > For putaway > Returns Putaway Returns putaway: STEP 1: Select the SKU you want to ...

    • Steps to Mark Returns

      Step 1: Navigate to Returns and Replacements from Orders section. Step 2: Select any criteria and Enter the details and click on Search Step 3: Select an order Number for Return, Select a Reason for initiating Return, Set a convenient Return Date, ...