HHT - Pending returns

HHT - Pending returns

STEP 1: Open Pending Return

From the HHT home screen, click on Pending Return.


STEP 2: Select Search Criteria

Select the required criteria to search the return order.
Available criteria visible in the application:
  • Order Number
  • Forward AWB
  • Reverse AWB
  • Suborder Number
  • Gate pass number
Click Next after selecting the criteria.


STEP 3: Scan or Select SKU/EAN/UoM/Serial

Scan or select the SKU/EAN/UoM/Serial for the returned product.

The system validates the scanned return quantity against the returnable quantity available for the order.

Additional quantity beyond the returnable quantity cannot be processed.

If multiple return entries are available for the scanned SKU/EAN/UoM, the application displays all matching entries. Select the required entry to continue return processing.

STEP 4: Review Return Details

The application displays the return details for the scanned product, including:
  • Product details
  • Returnable quantity
  • Scanned quantity summary
Quantity summary is displayed category-wise:
  • Good qty
  • Damaged qty
  • Repair qty
  • Fraud qty
  • Quarantine qty


STEP 5: Select Return Category, Reason, and Serial Details

Select the appropriate return category.
Based on the selected category, the system displays the configured return reasons.
Select the required reason and enter remarks if needed.

STEP 6: Upload Images or Videos (Optional)

Users can upload supporting images or videos for the return item.

Available options:
  • Capture Image
  • Capture Video
  • Image gallery
  • Video gallery


STEP 7: Add Item and Continue Scanning

Click Add item and scan next item to continue processing additional return items for the order.


STEP 8: Mark Order as Returned

After all return items are processed, slide right to mark the order as returned.




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