Amazon Smart Connect Integration

Amazon Smart Connect Integration

This article explains how to integrate Amazon Smart Connect with EasyEcom, import product listings, enable MPS shipments, and manually import orders using the Interoperability feature.

Prerequisite

Before initiating the integration in EasyEcom, the seller must contact the EasyEcom team and request the Amazon Smart Connect integration.

EasyEcom will submit a SmartConnect Node Onboarding Request to Amazon on behalf of the seller. Once Amazon approves the request, Amazon will provide the Location ID and KMS Key to EasyEcom.

EasyEcom will then share the Location ID and KMS Key with the seller. These credentials are required to add the Amazon Smart Connect channel in EasyEcom.

SmartConnect Node Onboarding Request

The onboarding request Email must be sent to Amazon in the following format:

Email Subject:
EasyEcom | SmartConnect Node Onboarding Request
Email Body:
Integrator: EasyEcom
Program: EasyShip / SelfShip / Both
API: v2
Email Attachment: A completed merchant details file in XLSX or CSV format must be attached to the email. Click on the link below to download the format.
  1. Fill in all the required merchant details in the downloaded file. Do not change the column names in the template.
  2. Once completed, share the file with the EasyEcom team. EasyEcom will attach the completed file to the SmartConnect Node Onboarding Request sent to Amazon.

Workflow

Step 1: Navigate to Add Channels

Click the Settings (⚙️) icon in the top-right corner.

Click Add Channels.


You will be redirected to the channel selection page.

Step 2: Select Amazon Smart Connect and Enter the Credentials

Select Amazon Smart Connect from the available channel list.


Enter the following credentials received after the onboarding request is approved:

  • Location ID
  • KMS Key


If required, enable Create Products Automatically.

Click Add Channel.

You will be redirected to the Amazon login page.

Step 3: Sign In to Amazon and Authorize the Integration

Sign in using the Seller Central Super Admin (Primary) credentials associated with the relevant Amazon account.

Ensure that the credentials belong to the Amazon account associated with the relevant Merchant Token and migrated Location ID.


InfoA mismatch in the credentials may result in an Unauthorized error during subsequent processing.

After signing in, accept the displayed terms and conditions to provide consent.

Once consent is provided, you will be redirected to EasyEcom and the integration will be completed.

Import Product Listings

Step 1: Navigate to Import Listings

Go to Inventory > Manage Listings > Import Listing.


Step 2: Download and Complete the Listing Template

Download the listing import template and fill in the required details.


The following columns are mandatory:

  • SKU
  • ListingRefNumber
  • GUID
  • MRP
  • Identifier

Step 3: Upload the Listing File

Select Amazon Smart Connect as the marketplace.

Click Choose File and select the completed listing file.

Click Upload.



Note: Amazon Smart Connect does not support importing SKUs containing the plus (+) sign. SKUs containing this character will be restricted during listing import.

Important Points

1. Location Capacity Breach During Sale Events

Amazon Smart Connect may restrict the location capacity of WI and SI nodes during sale events.

Process orders in the following priority:

  1. Process orders with an SLA of less than 24 hours first.
  2. Process orders with a higher SLA afterward.

During peak sale events, the site's capacity may be exceeded when processing future-SLA orders. Such orders may appear in the Failed section with the following error:

The site's capacity has been exceeded for future SLA orders. Kindly process orders with an SLA of less than 24 hours. The current order will be released once the location capacity is restored.

In this situation, process only the current-SLA orders. The affected orders will be released when either:

  • The location capacity is restored by the Amazon Operations team, or
  • The order SLA becomes less than 24 hours.

2. MPS Enablement for Amazon Smart Connect

To enable MPS shipments for Amazon Smart Connect:

  1. Enable the Amazon WI/SI node for Heavy and Bulk on Amazon.
  2. Update the Amazon catalogue with the Pieces Count for each MPS SKU.
  3. Enable the product as MPS in EasyEcom, add the relevant child components against the kit/combo, and set IS_MPS = Yes in the Update Product Master sheet.
  4. Raise a support ticket with EasyEcom to activate Smart Connect MPS.
  5. Once the configuration is activated, MPS orders imported into EasyEcom will be assigned the relevant packages based on the applicable configuration.
  6. While processing and manifesting the orders, scan the AWBs at the child box level instead of the shipment or order level.

3. Import Orders Using the Interoperability Feature

The Interoperability feature can be used to import orders into EasyEcom in case of a technical issue with the regular order import.

To import orders:

  1. Go to Orders > Importing Wizard.
  2. Select the required date range.

  3. Select Amazon Smart Connect as the channel (format column).
  4. Select the Open Order option.

  5. Download the Template & Fill the required columns
  6. Upload the CSV file downloaded from the Amazon Smart Connect panel.

Info
Download the Merchant Details Template, fill in all the required merchant details, and share the completed file with the EasyEcom team. Do not change the column names in the template.

Once the file is uploaded, the orders will be queued for import. Check the job status in the Upload section.
Refer to this article for Importing Wizard Process

4. FBA Listing Requirement

Ensure all listings are converted to Fulfillment by Amazon (FBA) before syncing inventory.

5. Item and Packaging Dimensions

Update the item and packaging dimensions for all listings in Smart Connect.

Updating these dimensions is mandatory. Listings without the required dimensions will not go live.

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